Return & Exchange

Warranty Information

Sofa Factory understands the importance of your furniture investment and is committed to insuring its longevity. As part of that commitment, we offer the following warranted coverage's against specific manufacture defects that may occur on upholstered or wood products within a one year period. In addition, we also provide aftercare services to safeguard your furniture's permanence for years of enjoyment by choosing from one of our Furniture Protection Plans available at time of purchase found at Furniture Protection Plan.

Warranty Coverage

Upholstered
If any of the following defects appear within a one year period, Sofa Factory will make in-shop repairs as indicated.

Repair any seam that has come unsown or has thread breakage.
Replace any foam in cushion that has crumbled or lost its resiliency.
Restore any buttons that defective or have come off. In addition, repair any framework that is broken, separated, or pulled loose and repair or replaced any spring that is broken or pulled loose within a three (3) year period.

Bedroom, Dining Room, Occasioanl Tables and Dinette Furniture
In-shop repairs will be made to correct any defects in workmanship or materials (excluding finishes) appearing within the first year after purchase.

Mattresses and Foundations
Sofa Factory will provide service in accordance with all manufacturer's warranties which apply to matched sets only. The adjustable base is non-returnable and does not have a tryout period.


Exchanges against manufacture defects will be accepted up to 14 days after purchase.

Warranty Exclusions
Please note this warranty is not applicable towards wear, shrinkage, tearing or fading on upholstered fabrics. Sofa Factory assumes no responsibility for the replacement of fabric on furniture. This warranty does not apply to merchandise marked "repossessed" or "as-is" and does not cover defects caused by customer abuse of negligence. Finally, this warranty is in lieu of any other warranty, expressed or implied, including warranties or particular purpose and merchant-ability. 

 

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Warranty Information

Sofa Factory understands the importance of your furniture investment and is committed to insuring its longevity. As part of that commitment, we offer the...